CUSTOMER SERVICE

Relying on the Pangbo company more than a decade of technical service of medical equipment management experience and skilled team, majestic, is fully capable of can help hospitals for medical equipment to provide maintenance, warranty, maintenance of life cycle of the equipment management services, enable the device to achieve the goal of safety, high efficiency and low cost of management.

Technical Services Team

The Pangbo team is willing to work with you to share these moments let the cognition into action, that action produces results:

  • Technology service including equipment from the installation, testing, maintenance, inspection, upgrade, relocation, training and other services to use
  • 18 engineers are distributed in 106 cities across the country, to achieve rapid on-site service
  • Can provide a wide range of equipment and technical services for the choice of technology services
  • Perfect multi-level technical team structure, can achieve the difficult technical problems of the rapid upgrade to high-level processing, to speed up the speed of the failure of the solution
  • Equipment maintenance management information processing, improve the efficiency, to achieve the rapid sharing of information

Also can be achieved: 

  • Field service remote diagnosis support. 

  • The original plant inspection and maintenance of professional.

  • Provide spare parts and spare parts.

  • Equipment after sales technical training service.

The Original Plant Equipment Maintenance Service Center

According to the customer demand, in addition to provide on-site services can also provide send repair testing services; original factory in the majestic set up exclusive maintenance center, equipped with full-time maintenance test engineer, responsible for equipment for the Encore detection technology, maintenance, calibration, and other services

  • CODONICS Shanghai maintenance center in China
  • MAMMOTME maintenance center in China
  • BARD maintenance center in China
  • FRESENIUS KABI maintenance center
  • B.BRAUN maintenance center

Customer Service

For your career, your hospital, it is more important for the patient's health, we strive together:

  • Pangbo, the customer service center provides 7*24Hours After-sale service support (800&400/ phone analysis online / micro letter)
  • 10 minutes call response, responsible for handling online repair, technical support, service quotation
  • Each product line is equipped with an exclusive service commissioner for service acceptance
  • Tracking and monitoring of services in real time through the system and the customer satisfaction survey
  • Establish customer equipment installation database and information file
  • Provide the data analysis of equipment operation and equipment management, and help to establish the information file and service operation manual of the equipment
  • Customer satisfaction rate remains above 95%